ROADSIDE ASSISTANCE

Breakdown and Prognostics

 

Background

Breakdown companies around the world all want access to remote vehicle data so that they can do two things:

  • Predict when a vehicle may have an issue – Prognostics
  • Know what is wrong with the vehicle when it does breakdown

NC1701 enabled telematic devices can be deployed by breakdown company’s to their client vehicles in one of two ways:

  • Bluetooth OBD device connected via driver smartphone – very economic device and low connection charges
  • Full GSM telematic device – always on collection of data and prognostics delivery

Please click on the image below to understand more >>

Use case 1 - Battery and Tyre Health

It’s a well known statistic that around 30% of all breakdowns are battery or tyre related.

With battery health and cranking data supplied by an NC1701 enabled telematic device (GSM or BT via smartphone) embedded into subscribers vehicles, Breakdown companies will have a constantly evolving record of Battery and Tyre health.

Through statistical analysis, they will be able to ascertain the likelihood of a battery or tyre failing over time.

Preventive action can them be taken with the customer to avoid them breaking down, saving call out costs while at the same time giving the company the possibility of up-selling new batteries or tyres

Use case 2 - Prognostics

Understanding what is wrong with a vehicle before sending out a patrol has been the nirvana of the breakdown industry for decades.

With an NC1701 enabled device embedded in a breakdown company’s client fleet, it is now possible to run remote automated daily Health Checks that can recover every single DTC available in every ECU on the car’s CAN bus.

By analyzing these DTCs over time, and using predictive algorithms based on known faults against models, it is perfectly possible for breakdown companies to begin to understand when a client’s vehicle is likely to fail and take preventative action.

Use case 3 - Full Remote Diagnostics

NC1701 enabled telematic devices are able to perform full scale remote diagnostics as if the remote user were standing next to the car with a professional workshop scantool.

In instances where drivers remotely request immediate assistance, control center mechanics can quickly login to the vehicle, perform full scale diagnostic checks to locate the fault and in some cases, depending on the DTC and fault found, can clear the DTCs and allow the customer to continue their journey.

This saves time for both customer and service provider but more importantly,  offers huge savings on the part of the breakdown company in unnecessary call outs.

Even if the DTC cannot be cleared, the fault can be seen and shared with the appropriate attendance vehicle to save diagnostic time on site and even to ensure correct parts are taken to the distressed vehicle.

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